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Q: Can I request a replacement part for my bottle?
A: Yes, send us the part required and we will replace it at no cost.
Q: What is the recommended fill level for hot beverages?
A: It is always recommended to leave a bit of gap between your drink and the lid to prevent a burn when you open the bottle of hot water.
Q: What's your policy for us shipping?
A: Asobu offers free shipping in the USA and Canada on orders over $50. Standard shipping arrives within 7 business days of placing your order.
Q: How long will it take to receive my order?
A: Standard shipping arrives within 7 business days of placing your order. Depending on your location we may have expedited shipping options available.